Good Friday 2020 What to do if you need tech support

Amidst all the changes happening currently, special occasions and holidays tend to be at the bottom of everyone’s priority lists, but they’re more important now than ever. They help us keep things in perspective, and they help us keep things as normal as possible—both for ourselves, and for our families.

With that in mind, on Friday, April 10, 2020, our (home) offices will be closed to celebrate Good Friday.


What to do if you need brokerWOLF support that day

Not to worry—we’ll have an on-call support crew available to help you if something comes up. To reach us, you can submit a case through your Help menu in brokerWOLF, email us at, or create a case in the Community.

Pro tip: Don’t forget to check out the Community’s discussion groups! It’s a relatively new feature with the latest version of the support hub, where you can ask questions and get answers from your fellow back office users.


What to do if you need transaction management support that day

This won’t affect support availability for TransactionDesk, Authentisign, or any zipLogix-labeled products. So continue to reach out through the regular channels!


What to do if you can’t access hosted services

If you can’t access WOLFconnect, hosted data for brokerWOLF on our servers, or any websites you have that we host, we’re here to help. Send us an email at and include:

  • A description of what’s going on 
  • Your contact information 
  • The word “urgent” in the subject line 

Have a happy Easter weekend, from our families to yours!