Victoria Day 2020: What to do if you need tech support

Summer’s just around the corner, and for many of us in Canada, Victoria Day signals the start of barbecue and beach season. This year, though many of us will be celebrating in a more restrained manner than usual, it’s just as important as ever to recognize the warmer weather and longer sunny days!

So with that in mind, on Monday, May 18, 2020, our (home) offices will be closed for Victoria Day.


What to do if you need brokerWOLF support that day

Not to worry—we’ll have a reduced support crew available to help you if something comes up. To reach us, you can submit a case through your Help menu in brokerWOLF, email us at, or create a case in the Community.

Pro tip: Don’t forget to check out the Community’s discussion groups! It’s a relatively new feature with the latest version of the support hub, where you can ask questions and get answers from your fellow back office users.


What to do if you need transaction management support that day

This won’t affect support availability for TransactionDesk, Authentisign, or any zipLogix-labeled products. So continue to reach out through the regular channels!


What to do if you can’t access hosted services

If you can’t access WOLFconnect, hosted data for brokerWOLF on our servers, or any websites you have that we host, we’re here to help. Send us an email at and include:

  • A description of what’s going on
  • Your contact information
  • The word “urgent” in the subject line

Happy Victoria Day!