Back Office System Requirements

Lone Wolf-hosted Back Office

Office networking requirements
  • Required link speed: 100 Mbps – 1000 Mbps (1Gbps)
  • Required cabling type: Cat5e - Cat6a
Internet connection bandwidth: 0 to 100 agents
  • Minimum download speed: 10 Mbps
  • Minimum upload speed: 1 Mbps
    Wi-Fi connections not recommended
Internet connection bandwidth: 100 agents and above
  • Minimum download speed: 100 Mbps
  • Minimum upload speed: 25 Mbps
    Wi-Fi connections not recommended
Supported workstation operating systems
  • 64-bit Windows 8 Professional or higher
  • Apple macOS 10.14 and above with Microsoft Remote Desktop 10 installed
Minimum workstation specifications
  • Processor: Intel i3 or equivalent
  • RAM: 2GB or greater
  • Hard Drive: 7200 RPM or greater (SSDs are supported)
  • Available Storage: 1 GB or more
  • Minimum Resolution: 1366 x 768
  • Maximum Resolution: 1920 x 1080

Customer-hosted Back Office

IMPORTANT: the Back Office database must be hosted on a Windows Server 2012 or 2016 file server connected to the same physical network as the client workstations, and on which the Back Office program can be installed for troubleshooting and database maintenance – Lone Wolf Technologies does not support hosting on 3rd party servers, external hard drives, network attached storage appliances, or locations that are accessed via an internet route (i.e. Google Drive, DropBox, VPN, etc.)

Internet connection bandwidth: 0 - 100 agents
  • Minimum download speed: 10 Mbps
  • Minimum upload speed: 1 Mbps
    Wi-Fi connections are not supported due to bandwidth/stability limitations
Internet connection bandwidth: 100 agents and above
  • Minimum download speed: 100 Mbps
  • Minimum upload speed: 25 Mbps
    Wi-Fi connections are not supported due to bandwidth/stability limitations
Supported server operating systems
  • 64-bit Microsoft Windows Server 2012 (R2)
  • 64-bit Microsoft Windows Server 2016
    Windows Server 2019 is not supported at this time
Minimum server specifications
  • Processor: Intel Xeon E3-1200 v5 or equivalent
  • RAM: 8 GB or greater
  • Hard Drive: 7200 RPM or greater (SSDs are supported)
  • Available Storage: 1 GB or more
  • Resolution: 1366 x 768
  • Network Interface Card: Gigabit Ethernet
Supported workstation operating systems
  • 64-bit Windows 8 Professional or higher (Home versions are not supported)
Minimum computer specifications
  • Processor: Intel i3 or equivalent
  • RAM: 2 GB or greater
  • Hard Drive: 7200 RPM or greater (SSDs are supported)
  • Available Storage: 1 GB or more
Data backup recommendations

IMPORTANT : Lone Wolf does not back up Back Office data maintained on a customer's own server/network, and cannot restore lost data that has not been backed up by the customer

  • Make a full (not incremental) once-daily backup of your Back Office data folder to a safe location after business hours
  • Real-time backup utilities (Carbonite, Google Drive, Dropbox, etc.) are not recommended as they can damage your data tables and cause errors in the program