System requirements

Hosted Back Office requirements

Office networking requirements
  • Required link speed: 100 Mbps – 1000 Mbps (1Gbps)
  • Required cabling type: Cat5e - Cat6a
Internet connection bandwidth: 0 to 100 agents
  • Minimum download speed: 10 Mbps
  • Minimum upload speed: 1 Mbps
    Wi-Fi is not supported
Internet connection bandwidth: 100 agents and above
  • Minimum download speed: 100 Mbps
  • Minimum upload speed: 25 Mbps
    Wi-Fi is not supported
Note: Broadband internet connections are classified as requiring 2 Mbps per user
Supported operating systems for hosted Back Office
  • 32 and 64-bit Windows 7 (Professional not required but preferred)
  • 32 and 64-bit Windows 8 (Professional not required but preferred)
  • 32 and 64-bit Windows 10 (Professional not required but preferred)
  • Apple macOS 10.9 and above
Minimum computer specifications for hosted Back Office
  • Processor: Intel i3 or equivalent
  • RAM: 2GB or greater
  • Hard Drive: 7200 RPM or greater (SSDs are supported)
  • Available Storage: 1 GB or more
  • Minimum Resolution: 1366 x 768
  • Maximum Resolution: 1920 x 1080
Hosted printing requirements
  • Best driver for Uniprint: PCL5 or PCL6
  • Suggested printer: HP Laserjet ( for 7” cheques)

Locally-installed Back Office requirements

Internet connection bandwidth: 0 to 100 agents
  • Minimum download speed: 10 Mbps
  • Minimum upload speed: 1 Mbps
    Wi-Fi is not supported
Internet connection bandwidth: 100 agents and above
  • Minimum download speed: 100 Mbps
  • Minimum upload speed: 25 Mbps
    Wifi is not supported
Note: Broadband internet connections are classified as requiring 2 Mbps per user
Supported server operating systems for locally-installed Back Office
  • 64-bit Microsoft Server 2008 (R2)
  • 64-bit Microsoft Windows Server 2012 (R2)
Minimum server specifications for locally-installed Back Office
  • Processor: Intel Xeon E3-1200 v5 or equivalent AMD Opteron
  • RAM: 8 GB or greater
  • Hard Drive: 7200 RPM or greater (SSDs are supported)
  • Available Storage: 1 GB or more
  • Resolution: 1366 x 768
  • Network Interface Card: Gigabit Ethernet
Supported computer operating systems for locally installed Back Office
  • 32 and 64-bit Windows 7 Professional
  • 32 and 64-bit Windows 8 Professional
  • 32 and 64-bit Windows 10 Professional
Note: Non-hosted users will need to use Professional versions of windows
Minimum computer specifications for locally-installed Back Office
  • Processor: Intel i3 or equivalent
  • RAM: 2 GB or greater
  • Hard Drive: 7200 RPM or greater (SSDs are supported)
  • Available Storage: 1 GB or more
  • Resolution: 1366 x 768
macOS support requirements for locally-installed Back Office
  • Copy of the latest “Parallels Desktop for Mac”
  • Copy of Windows Professional 7,8,10 installed inside Parallels

Note: The Parallels-based instance of Windows will need to be networked to the office LAN by a third-party technician

Network attached storage (NAS) requirements
  • Processor: Intel i3 or equivalent
  • RAM: 2 GB or greater
  • Hard Drive: 7200 RPM or greater (SSDs are supported)
  • Available Storage: 1 GB or more
  • Share type: Must be NTFS (CFS/NFS/Ext are not supported)
Fault tolerance (suggested)
  • Offsite backup: Monthly offsite Back Office data backups 
  • Server Power: Backup uninterruptible power supply for power outages
Known incompatibilities/application conflicts
  • McAfee Antivirus: This is the only known antivirus product that affects Back Office data.
  • Active backups: Backup utilities like Carbonite, SugarSync, Microsoft DFS, Google Drive, Dropbox, and BackBlaze all have the ability to sync file changes in real time, which often causes file locks and other related errors. Please schedule backups outside of business hours to avoid these errors.
Internet browser support
  • Internet Explorer 11
  • Mozilla Firefox
  • Google Chrome
  • Apple Safari
  • Mobile support
  • WOLFconnect Mobile for iOS WOLFconnect Mobile for Android
  • iOS version 8.0 + Android 4.3 +
Note: Please be advised that iPads/tablets are not supported for Back Office use