Terms of Service

These Terms of Service are entered into as of the "Effective Date" date specified on the Order Form (the "Effective Date") between the entity identified as "Lone Wolf" on the Order Form (referred to herein as "Lone Wolf", "We", "Us" or "Our") and the company or individual as identified as the "Customer" on the applicable Order Form (referred to herein as "Customer", "You" or "Your"). These Terms of Service, coupled with the applicable Order Form shall be referred to herein as the "Agreement."

  1. DEFINITIONS. Capitalized terms used in this Agreement and not otherwise defined in this Agreement have the meanings given to them in the Order Form. In this Agreement, the following terms shall have the following meanings:
    1. "Activation Date" means sooner to occur of (a) the date upon which We start to configure the Products and/or Services or (b) first make the Products and/or Services available to You by issuing the username and password for the Administrator Account (as defined below).
    2. "Administrator" is a User designated by You who is authorized to administer access to the Services for You and Your employees, vendors, member retailers and consumers.
    3. "Agents" means real estate agents, associates, licensed assistants, sales representatives, or salespersons.
    4. "Instruction" means an instruction relating to the Services that is communicated to Us by You or Users using any means including, but not limited to, telephone, email or through the Services.
    5. "Intellectual Property Rights" means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world.
    6. "Lone Wolf Technology" means all of Our proprietary technology (including software modules, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) made available to You by Lone Wolf in providing the Services.
    7. "Order Form(s)" means any ordering document(s) (also including, but not limited to, an online click-through), representing Your agreement to purchase Services, Support, or Professional Services (as defined herein), that are agreed to by the parties in writing or digitally from time to time, and that either (a) specify, among other things, the Services, Support and Professional Services ordered, the number of subscriptions ordered for a Service, and the Fees (as defined below), or (b) represent a renewal or continuation of Services, Support or Professional Services previously used by You. Order Forms shall be deemed incorporated into this Agreement by reference, provided that in the event of a conflict between these terms of Service and any Order Form, the Order Form shall prevail.
    8. "Personal Information" means any information that identifies an individual or for which it is reasonably foreseeable in the circumstances that it could be utilized, either alone or with other information, to identify an individual, recorded in any form.
    9. "Professional Services" means initial training and instructional support of the Services (collectively, "Professional Services") provided from time to time, in connection with Your subscription for the Services, to You and Your Users via teleconference or web conference. Professional Services may also be conducted in other formats as mutually agreed to by the parties.
    10. "Services" means the various software and data applications identified in Order Forms.
    11. "Subscription Term(s)" means the period(s) during which a specified number of Users are licensed to use the Services and shall comprise in succession an Initial Term, as set out in the applicable Order Form, and subsequent Renewal Term(s), unless terminated earlier in accordance with the provisions of this Agreement.
    12. "Support" means the general maintenance services and technical support provided in respect of the Services set forth in Schedule A to this Agreement, but does not include any other Professional Services.
    13. "System" means the systems including, but not limited to, third-party hosting facilities, used by Us to support and provide certain features and functionality relating to the Services.
    14. "Users" means individuals who are authorized by You to use the Services and who have been supplied user identifications and passwords by You (or by Us at Your request).
    15. "Your Data" means any data or information including, without limitation, any Personal Information or other materials of any nature recorded in any form whatsoever disclosed or provided to Us by You or Users in the course of using the Services or in connection with the Services, and all information generated by use of the Services.
    1. Order Forms. Subject to the terms and conditions of this Agreement, We agree to provide You, on a subscription fee basis, the Services, Support or Professional Services identified on Order Forms. Following the Activation Date, You may place orders for additional subscriptions to use the Services or for Professional Services, by the parties executing a new or additional Order Form.
    2. Provision of Services. We shall make the Services, Support and Professional Services available to You pursuant to this Agreement during the Subscription Term. You agree that any of Your purchases made under this Agreement are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written comments made by Us regarding future functionality or features. The Services shall be made available to You from systems used by Us to host the Services including, but not limited to, third-party hosting facilities (collectively, the "System").
    1. License Grant.
      1. (a) Subject to the terms and conditions of this Agreement and any click-through terms and conditions within the Services, We grant You a non-transferable, non-exclusive right to access and use the Services for Your own internal business purposes only. You acknowledge that such purposes may necessitate You providing access (via the Internet) and use of the Services to Your employees, brokers or Agent. You may only (i) access the Services as stated in this Agreement; and (ii) permit such access by Users.
      2. (b) Notwithstanding Section 3.1(a), it is acknowledged by Us that certain software components of the Services ("Components") that are from time to time identified by Us may be loaded on Your server or computers and the servers or computers of Your employees, brokers or Agent in order for the Services to function. Accordingly, subject to the terms and conditions of this Agreement, We hereby grant to You and You hereby accept a fully non-exclusive, non-transferable license to: (i) load the Components on Your servers or computers and to operate and use the Components solely in combination with (and to operate) the remainder of the Services for Your own internal business purposes only; and to (ii) distribute such Components to Your employees, brokers or Agent and to require each such persons to load such Components onto its respective servers or computers and use the Components solely in combination with (and to operate) the remainder of the Services; and for no other purpose.
    2. Updates and Upgrades. Provided that You have paid all Fees and other amounts owing pursuant to this Agreement when due, You will be entitled to receive at no additional charge: (i) updates, upgrades to the then-current version of the Services; and (ii) revisions or new versions of the Services that, from time to time, may be made generally available by Us to Our customers. Support for the Services is predicated on providing support to the then-current version of the Services. Accordingly, You shall keep current with any updates, upgrades or revisions to the Services as made available by Us.
    3. Accounts. Users shall access the Services by means of a specific account (each a "User Account") using unique user identifications and passwords created by You (or by Us at Your request). As applicable, We shall issue a username and password for each Administrator of Your organization that you designate. Users are solely responsible for the confidentiality and use of their User Accounts. You acknowledge and agree that in no event shall We be liable, directly or indirectly, to You for any loss or damage as result of any activity under any User or Administrator Accounts. You may not transfer Your accounts with Us including, without limitation, any Administrator Accounts, to any third party without Our prior written approval. You shall not permit more than one person to use each User Account to access the Services or otherwise share login accounts, user identifications or passwords. You shall not deactivate a named individual’s access to the Services and assign such access to another named individual, except when the named individual is no longer affiliated with or employed by You. You may not use, combine or otherwise integrate any third-party products or services in connection with the Services except in accordance with this Agreement or as otherwise mutually agreed to by the parties, in writing.
    4. Support. Provided that You have paid all Fees and other amounts owing pursuant to this Agreement when due, We shall provide Support in accordance with the terms and conditions set out in Schedule A attached to this Agreement.
    5. Professional Services. In connection with Your subscription for the Services, We may provide Professional Services such as initial training and instructional support of the Services to You and Users via teleconference or web conference. Professional Services may also be conducted in other formats as mutually agreed to by the parties, and if travel is required, travel and travel-related expenses of Our personnel in connection with such Professional Services will be at Your expense and shall be payable in accordance with the terms and conditions of Section 4 of this Agreement. Any additional Professional Services (as determined by Us in Our sole discretion or as requested by You) will be provided by Us to You at additional cost and expense at Our then prevailing rates and in accordance with Section 4 of this Agreement. For example, should You hire a new administrator and require additional training, this additional training shall be deemed to be Professional Services. All Professional Services will be scheduled in advance and any late cancellations, delays and/or postponements of scheduled sessions requested or caused by You may result in additional Professional Service charges at Your expense.

      Details of Initial Training

      1. (a) Brokerage will designate a single point of contact to coordinate training schedule. Multiple attendees are welcome and encouraged to attend all trainings.
      2. (b) Training will be conducted online using a web-conference solution as determined by Us.
      3. (c) Training will occur as per Our standard training schedule, unless mutually agreed by both parties.
      4. (d) You are expected to complete any homework assigned by your designated trainer and be actively engaged in your training.
      5. (e) Cancellation of scheduled training requires 48 hours’ notice.
    6. Downtime. Your access to and use of the Services may be suspended for the duration of any unanticipated or unscheduled downtime or unavailability of any portion or all of the Services for any reason, including as a result of power outages, system failures or other interruptions; and We shall also be entitled, without any liability to You, to suspend access to any portion or all of the Services at any time, on a service-wide basis: (a) for scheduled downtime—currently scheduled between midnight and 6 a.m. (2 a.m. and 6 a.m. for transaction management Services) Eastern Standard Time—to permit us to conduct maintenance or make modifications to any Service; (b) in the event of a denial of service attack or other attack on the Services or other event that We determine, in Our sole discretion, may create a risk to the applicable Services, to You or to any of Our other customers, if the Services were not suspended; or (c) in the event that We determine that any of the Services are prohibited by law or We otherwise determine that it is necessary or prudent to do so for legal or regulatory reasons (collectively, "Service Suspensions"). We shall have no liability as a result of any Service Suspension. To the extent that We are able, We will endeavor to provide You with email notice of any Service Suspension in accordance with this Agreement and to post updates on the Services regarding resumption of Services following any such suspension, but shall have no liability for the manner in which We may do so or if We fail to do so.
    7. Your Responsibilities. You shall: (i) be responsible for Users’ compliance with this Agreement; (ii) be responsible for all activity occurring under Your User Accounts; (iii) notify Us immediately of any unauthorized use of any password or account or any other known or suspected breach of security; (iv) notify Us immediately of any changes in Your contacts (billing, administrator or otherwise), or contact information (including, but not limited to, email address, phone number and physical address); (v) be solely responsible for the accuracy, quality, integrity and legality of Your Data and of the means by which You acquire Your Data; (vi) prevent unauthorized access to or use of the Services, and notify Us promptly in the event of any such unauthorized access or use; (vii) be solely responsible and liable for all regulatory compliance on all applicable laws and regulations through associations, government (local, municipal, state/provincial and federal) or otherwise.
    8. Restrictions. You shall not, and shall not permit or suffer Users, directly or indirectly, to do any of the following acts: (i) reverse engineer, de-compile, disassemble or otherwise attempt to discover the source code or underlying algorithms of any of the Services; (ii) modify, translate, or create derivative works based on the Services; (iii) rent, lease, distribute, license, sublicense, sell, resell, assign, or otherwise commercially exploit the Services or make any of the Services available to a third party; (iv) use the Services for timesharing or service bureau purposes or otherwise for the benefit of a third party; (v) publish or disclose to third parties any evaluation of the Services; (vi) create any link to the Services or frame or mirror any content contained or accessible from, the Services; (vii) tamper with the security of the Services, the System or tamper with the accounts of other users of the Services; (viii) access data on the Services not intended for You; (ix) log-in to a server or account on the Services that You know that You are not authorized to access; (x) attempt to probe, scan or test the vulnerability of the Services or the System or to breach the security or authentication measures without proper authorization; (xi) wilfully render any part of the Services or the System unusable; (xii) use, transmit, disseminate or otherwise make available content on or through the Services that is unlawful, threatening, abusive, libelous, slanderous, defamatory or otherwise offensive or illegal; (xiii) transmit, disseminate or otherwise make available on or through the Services information protected by copyright, or other proprietary or contractual right, or related derivative works, without obtaining prior permission of the copyright owner or rights holder; or (xiv) violate any local, provincial, state, federal or foreign law, treaty, regulation or convention applicable to You in connection with Your use of the Services.
    9. Data Storage. Depending on the particular Service offering available to and selected by You, We may provide You with limited and/or tiered data storage in connection with Your use of the Services, as stated in an applicable Order Form. If You exceed the storage allocated in an applicable Order Form, You will purchase additional storage for the time period of such overage for such storage, at Our then-prevailing rates (which may be amended from time to time). It is Your responsibility to monitor and manage Your monthly data storage activity. Upon termination of this agreement, it is Your responsibility to arrange the transfer of any legal documentation for the particular Service offering selected by You within 30 days of the termination date and Your responsibility to retain said legal documentation for the legally required time period at Your expense. Notwithstanding the foregoing, any legal documentation associated with a trade/transaction stored within our transaction management applications will be retained at a minimum for the period defined by jurisdictional requirements.
    10. Personal Information. Where a User discloses Personal Information to Us or transfers Personal Information to Us for processing, You represent, warrant and covenant to Us that: (i) You are solely and exclusively responsible for the collection, accuracy or completeness of Personal Information disclosed, or provided, to Us; (ii) all Personal Information disclosed to Us has been or will be collected and disclosed in accordance with all applicable laws. You hereby grant to Us the right to collect, store and use the Personal Information for the purposes of providing the Services to You and the use of the Services by Your employees, brokers, Agents and customers. You will promptly respond to enquiries concerning any Personal Information provided to Us and will promptly address all enquiries concerning such information. You have obtained and will continue to obtain all necessary consents from those individuals whose Personal Information is disclosed or transferred to Us to grant the Personal Information rights in this Agreement to Us.
    1. Fees, Invoicing and Payment. You shall pay all fees specified in, and in accordance, with all executed Order Forms (the "Fees").
      1. (a) Professional Service Fees. Unless otherwise stated in the Order Form, the full Professional Service fee for Your current subscription tier, as identified on Your Order Form, will be billed upon the execution of this agreement. Subsequent Fees assessed for Services, Support and Professional Services will be invoiced in advance in accordance with the terms set forth in the relevant Order Form(s).
      2. (b) Subscription Fees. Certain subscription Fees are incremental based on the total number of Agents in your brokerage or the number of Agents in your brokerage that access the Services during the Subscription Term. In the event that You exceed the number of Agents in Your current subscription during the Subscription Term, then You agree that a new Order Form will be executed to accommodate the additional Agents. This process will continue throughout the Subscription Term. You may only reduce the subscription tier level at the end of each Subscription Term via an executed Order Form or amendment between the Parties.
      3. (c) MLS Board Fees. Any additional fee that Your MLS board charges Us are Your responsibility and accordingly, We will charge these Fees directly to Your payment information on file.
      4. (d) MLS Fees. Any MLS boards required by You to be integrated will be billable by Us to You as per the Professional Service fee set out in the Order Form.
      5. (e) Wireless Fees. Wireless carriers may charge You additional Fees for receiving text messages. We will not be responsible nor liable for any incremental Fees charged by Your wireless carrier.
      6. (f) Access Fees. You are responsible for any charges You incur to access the Services, including, without limitation, data usage through an Internet connection.
    2. Payment Terms. Except as otherwise specified in this Agreement or in the Order Form: (i) Fees are quoted and payable in the currency set out in the Order Form; and (ii) payment obligations may not be cancelled; and (iii) any Fees paid are non-refundable. Fees for the Services, Support and Professional Services will be invoiced in accordance with the terms set forth in the relevant Order Form. Unless otherwise stated in the Order Form, Fees are due upon receipt. Any payment not received from You by the applicable due date shall accrue (except with respect to charges then under reasonable and good faith dispute), at the lower of 1.5% of the outstanding balance per month (being 18% per annum), or the maximum rate permitted by law, from the date such payment is due until the date paid. Subscription Fees invoicing will commence upon the Activation Date.
    3. Fee Increases. Unless otherwise agreed to in the Order Form, all Fees are subject to change without notice. We will charge these new Fees directly to Your payment information on file.
    4. Audit. You agree to maintain accurate and detailed records of the number of Users who have been given access to the Services. We shall have the right to verify the number of Users with access to the Services under this Agreement. We shall have the right to verify the number of Agents that access the Services under this Agreement. You agree that We shall have the right to audit Your records for compliance with this Agreement at any time during Your normal business hours upon reasonable notice, during the Subscription Term. You agree that You shall pay any underpaid Fees and if such underpaid Fees are in excess of five percent (5%) of the total Fees due under this Agreement, then You shall also pay Our reasonable costs of conducting the audit. Amounts owed pursuant to this section are due upon invoice.
    5. Suspension of Service and Acceleration. If any amount owing by You under this Agreement or any other agreement for the Services is overdue by 30 days, We may, without limiting Our other rights and remedies: (i) accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable; and (ii) suspend Your access (and the access of Your Users) to the Services or terminate this Agreement with or without notice to You. You will continue to be charged the applicable Fees and other charges for the Services during any such suspension period until Your account is brought into good standing. IN ADDITION TO THE FOREGOING, YOU ACKNOWLEDGE AND AGREE THAT IN THE EVENT OF EITHER (a) THE SUSPENSION OF YOUR ACCESS TO THE SERVICES FOR A PERIOD OF GREATER THAN 60 DAYS OR, (b) THE TERMINATION OF YOUR ACCESS TO THE SERVICES: (I) WITH THE EXCEPTION OF TRANSACTION MANAGEMENT DATA RETAINED IN ACCORDANCE WITH SECTION 3.9, WE CANNOT GUARANTEE THE CONTINUED RETENTION OF YOUR DATA AND YOUR DATA MAY BE IRRETRIEVABLY DELETED; (II) REACTIVATION OF YOUR ACCESS TO THE SERVICES MAY NOT BE POSSIBLE, IN WHICH CASE ANY OF YOUR DATA, ANY CONFIGURATIONS OR CUSTOMIZATIONS MADE TO THE SERVICES BY OR FOR YOU AND ANY USER ACCOUNTS AND PASSWORDS MAY BE PERMANENTLY LOST AND WE SHALL NOT BE LIABLE TO YOU IN THE EVENT THAT ANY OF THE FOREGOING ACTIONS ARE TAKEN AND (III) A FEE MAY APPLY TO REACTIVATE YOUR SERVICES DEPENDING ON HOW LONG THE ACCOUNT HAS BEEN SUSPENDED OR TERMINATED, AT OUR SOLE DISCRETION.
    6. Payment Disputes. Payment disputes must be submitted by You to Us in writing within 30 calendar days of the invoice date. Disputed Fees will not be considered past due unless We have conducted an investigation and concluded that the Fees are correct and there is no basis for the dispute, or reasonably believe you are using the dispute to evade or delay payment. All undisputed portions of the Fees must be paid in accordance with the Agreement, failing which the undisputed portion of the Fees shall accrue in accordance with the Agreement. Any disputed Fees not paid, which are deemed to be correct, shall be due within 15 calendar days of dispute resolution. We shall not exercise Our rights under Section 4.5 if the applicable charges are under reasonable and good-faith dispute and You are cooperating diligently to resolve the dispute.
    7. Taxes. You shall be responsible for all sales, use, value added, or other taxes or duties, as applicable, payable with respect to Fees, or otherwise arising out of or in connection with this Agreement including, but not limited, to Section 3.9, other than Our income taxes. If We pay any such taxes on Your behalf, You agree to reimburse Us for such payment immediately upon demand. If any tax in the nature of withholding tax is payable on any sums payable to Us under this Agreement, You shall pay Us such amount as is necessary to ensure that the net amount received by Us after such withholding shall be equal to the amount originally due, unless You provide Us with a valid exemption certificate authorized by the appropriate taxing authority.
    8. Product Changes. The inclusion, exclusion, and continued support for, any feature, functionality, module in, or release of, any Product is within the sole and absolute discretion of Lone Wolf, and Lone Wolf retains the absolute right to modify, discontinue, delete or restrict any aspect or feature of the Products without any liability or obligation to You, provided that (A) Lone Wolf agrees to provide You with prior notice of any material changes to the Products, and (B) that if the functionality of the Products is materially decreased, the Lone Wolf shall act in good faith to make an equitable adjustment to the Fees.
    1. Intellectual Property Ownership. We alone (and Our suppliers, where applicable) shall own all rights, title and interest, including all related Intellectual Property Rights, in and to the Lone Wolf Technology and the Services and You hereby assign to Us any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by You relating to the Services or the Lone Wolf Technology ("Submissions"). We shall own exclusive rights, including all intellectual property rights, in and to all Submissions. We shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to You or Your Users. In the event that any intellectual property rights in and to Submissions vests in You, You hereby assign to Us all of Your right, title and Interest in Submissions and You hereby waive to and in favor of Us any of Your moral rights in and to Submissions. This Agreement is not a sale and does not convey to You any rights of ownership in or related to the Services, Lone Wolf Technology or the Intellectual Property Rights owned by Us and Our suppliers. The Lone Wolf name, the Lone Wolf logo, and the product names associated with the Services are trademarks of Lone Wolf or its Suppliers, and no right or license is granted to use them. You will not accrue any residual rights to the Lone Wolf Technology or Services, including any rights to the Intellectual Property Rights in connection therewith. No rights are granted to You other than as expressly set forth in this Agreement.
    2. Your Data.
      1. (a) Any of Your Data that is provided to or through the Services are and shall be owned by You and/or Your respective licensors. We require certain license rights from You to Your Data to provide the Services. You hereby grant to Us a royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, sublicense, distribute, perform, and display Your Data solely on and through the Services. Subject to the next paragraph, We will not disclose Your Data, except: (i) if You expressly authorize us to do so in connection with Your use of the Services; or (ii) as necessary to provide the Services to You, or to comply with the Agreement or the request of a governmental or regulatory body, subpoenas or court orders.
      2. (b) You hereby grant to Us a worldwide fully-paid, royalty-free and irrevocable right and license to use Your Data to extract information (collectively, "Aggregate Data") to create derivative works therefrom (including the right to prepare comparative benchmark reports). "Aggregate Basis" means that We combine parts of information collected or processed from You that do not contain Your name or the names of Our other customers that use the Services and in a manner that does not disclose any individually identifiable information about You or Your Users or customers. You agree that We own and may disclose and publish Aggregate Data on an Aggregate Basis to any party through any means, including, without limitation, through market research reports, case studies, press releases, advertising or similar communications. For greater certainty, We are prohibited from disclosing Data other than on an Aggregate Basis, except with Your express written consent.
    3. Third-Party Materials. To the extent You provide or otherwise make available to Us any materials to use in connection with the Service (including without limitation real estate forms, contracts and other documents), You hereby: (i) authorize Us to digitize or otherwise reproduce such materials to the extent necessary to use such materials in connection with the Services (including without limitation permitting Us to make the digitized materials available to You and Your Users through internet browser access) and (ii) represent and warrant to Us that you have all rights necessary to permit Us to use such materials as contemplated above. Under no circumstances may You provide or otherwise make available to Us any materials for which You do not have the legal right to use, modify and duplicate.
    1. Definition of Confidential Information. As used in this Agreement, "Confidential Information" means all confidential information disclosed by a party (the "Disclosing Party") to the other party (the "Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information shall include Your Data; Our Confidential Information shall include the Services; and Confidential Information of each party shall include (a) the terms and conditions of this Agreement, (b) a party’s proprietary technology or computer software in all versions and forms of expression and the Service, whether or not the same has been patented or the copyright thereto registered, is the subject of a pending patent or registration application, or forms the basis for a patentable invention (collectively the "Proprietary Technology"); (c) manuals, notes, documentation, technical information, drawings, diagrams, specifications, formulas or know-how related to any of the Proprietary Technology; (d) information regarding current or proposed products, customers, contracts, business methods, financial data or marketing data, financial results and projections, company and market strategy, product roadmaps, product and competitive sales analysis and plans, product or marketing plans, pricing plans or structures, personnel and recruiting matters, and future releases; and (e) offers or proposals which are provided by a party, including, but not limited to, the Fees charged by Us and such Confidential Information is either: (i) in tangible or other form and labeled "confidential" or the like, or (ii) in a non-tangible form, including, but not limited to, oral information. However, Confidential Information (other than Your Data) shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) is received from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party. The burden of proving any of the above exemptions is on the Receiving Party.
    2. Protection of Confidential Information. Except as otherwise permitted in writing by the Disclosing Party: (i) the Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) not to disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement; and (ii) the Receiving Party shall limit access to Confidential Information of the Disclosing Party to those of its employees, contractors and authorized parties who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein.
    3. Protection of Your Data. Without limiting the above, We shall use Our best efforts to maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data. We shall not: (i) modify Your Data except with Your consent; (ii) disclose Your Data except as compelled by law in accordance with Section 6.4 or as expressly permitted in writing by You; or (iii) access Your Data except to provide the Services, prevent or address service or technical problems, or at Your request in connection with customer support matters.
    4. Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.
    1. Indemnification by Us. Provided that You comply with the procedures set forth in Section 7.4 and subject to Section 7.2, We shall defend You against any claim, demand, suit, or proceeding ("Claim") made or brought against You or Your officers, directors, employees, agents and affiliates by a third party alleging that the use of the Services as permitted hereunder infringes or misappropriates the intellectual property rights of a third party, and We shall indemnify You for any damages finally awarded against, and for reasonable legal fees incurred by You, in connection with any such Claim.
    2. Exclusions. We will have no obligation under Section 7.1 with respect to any claim of infringement arising out of or based upon Your Data used with or incorporated in the Service and/or or any materials You authorize Us to use and/or incorporate into the Services
    3. Indemnification by You. Provided that We comply with the procedures set forth in Section 7.4 and subject to Section 7.2, You shall indemnify and hold Us and Our officers, directors, employees, agents, attorneys, affiliates, successors and assigns harmless from and against any and all Claims, liability, damages and costs (including but not limited to, attorney’s fees and costs) resulting from or arising out of or otherwise in connection with: (i) Your use of the Services (ii) any breach of a representation, warranty or covenant made by You or Your Users; (iii) any breach of any of Your obligations under this Agreement, whether by You or Your Users; or (iv) any Claim made or brought against Us by a third party alleging that Your Data, Your or Your Users’ use of the Services or any materials You authorize Us to use and/or incorporate into the Services is in violation of this Agreement or infringes or misappropriates any rights of a third party including, without limitation, intellectual property rights or privacy rights, or otherwise violates applicable law.
    4. Procedure. If one Party (the "Indemnitee") receives any notice of a Claim or other allegation with respect to which the other Party (the "Indemnitor") has an obligation of indemnity hereunder, then the Indemnitee will, within 15 days of receipt of such notice, give the Indemnitor written notice of such Claim or allegation setting forth in reasonable detail the facts and circumstances surrounding the Claim. The Indemnitee will not make any payment or incur any costs or expenses with respect to such Claim, except as requested by the Indemnitor or as necessary to comply with this procedure. The Indemnitee will not make any admission of liability or take any other action that limits the ability of the Indemnitor to defend the Claim. The Indemnitor shall immediately assume the full control of the defense or settlement of such Claim or allegation, including the selection and employment of counsel, and shall pay all authorized costs and expenses of such defense. The Indemnitee will fully cooperate, at the expense of the Indemnitor, in the defense or settlement of the claim. The Indemnitee shall have the right, at its own expense, to employ separate counsel and participate in the defense or settlement of the Claim. The Indemnitor shall have no liability for costs or expenses incurred by the Indemnitee, except to the extent authorized by the Indemnitor or pursuant to this procedure.
    5. Injunction. If Your use of the Services is or is likely to be enjoined, We may, without limiting Our indemnity obligations hereunder, procure the right for You to continue to use the Services or modify the Service in a functionally equivalent manner so as to avoid such injunction. If the foregoing options are not available on commercially reasonable terms and conditions, We may immediately terminate the Agreement and refund to You a prorated amount of prepaid Fees for the subscription service actually paid by You for the unused portion of the then-current Subscription Term.
    1. Security Disclaimer. We have implemented Appropriate Security Measures (as defined below) and maintain the Services at reputable third-party service providers and hosting facilities, where the Services are subject to commercially reasonable security precautions to prevent unauthorized access. You acknowledge and agree that, notwithstanding such Appropriate Security Measures, use of or connection to the Internet provides the opportunity for unauthorized third parties to circumvent such precautions and illegally gain access to the Services, the System or Your Data. ACCORDINGLY, WE CANNOT AND DO NOT GUARANTEE THE PRIVACY, SECURITY OR AUTHENTICITY OF ANY INFORMATION SO TRANSMITTED OVER OR STORED IN ANY SYSTEM CONNECTED TO THE INTERNET. "Appropriate Security Measures" means commercially reasonable technical, physical and procedural controls to protect Your Data against destruction, loss, alteration, unauthorized disclosure to third parties or unauthorized access by employees or contractors employed by Us, whether by accident or otherwise.
    2. Data and Access Disclaimer. Any email data contained in Your Data is stored for a maximum period of ninety (90) days from the date a message was sent and/or received. This applies to all folders associated with any User Account. Each message older than ninety (90) days will be automatically and permanently deleted. You and Your Users have the ability to download email messages from the Services at any time in order to meet all required personal, corporate and/or legal data retention policies. It is Your responsibility (and that of Your Users) to backup any and all emails. WE DISCLAIM ANY RESPONSIBILITY FOR THE DELETION, THE FAILURE TO STORE, THE MISDELIVERY, OR THE UNTIMELY DELIVERY OF ANY INFORMATION OR MATERIAL INCLUDING, WITHOUT LIMITATION, ANY OF YOUR DATA. WE FURTHER DISCLAIM ANY RESPONSIBILITY FOR ANY LOST OR DELETED DATA CAUSED BY OUR MAINTENANCE OF THE SERVICES OR THE TECHNOLOGY THAT UNDERLIES THE SERVICES, FAILURES OF OUR SERVICE PROVIDERS (INCLUDING TELECOMMUNICATIONS, HOSTING, AND POWER PROVIDERS), COMPUTER VIRUSES, NATURAL DISASTERS OR OTHER DESTRUCTION OR DAMAGE OF OUR FACILITIES, ACTS OF NATURE, WAR, CIVIL DISTURBANCE, OR ANY OTHER CAUSE BEYOND OUR REASONABLE CONTROL.
    1. Limitation of Liability. You expressly absolve and release Us from any claim of harm resulting from a cause beyond Our control, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other connection problems, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes, or natural disasters, strikes, or other labor problems, wars, or governmental restrictions. IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE INCIDENT UNDER THIS AGREEMENT.
    1. Term of Agreement.
      1. (a) This Agreement commences on the Effective Date and continues until the end of the Initial Term identified on the Order Form unless terminated earlier in accordance with the provisions of this Agreement.
      2. (b) After the Initial Term, this Agreement will automatically renew for successive twelve (12) month periods ("Renewal Term(s)") at the fee then in effect for the product(s) selected by You plus the associated standard uplift percentage (%) unless terminated in accordance with the provisions of this Agreement or You provide notice of Your intention not to renew at least thirty (30) days prior to the end of the Initial Term or any subsequent Renewal Term (the Termination Period).
      3. (c) Access to the Services, Support, Training and Professional Services shall commence on the Activation Date.
    2. Termination for Cause. If either Party commits a material breach of this Agreement, and such breach is not cured within thirty (30) days after receipt of written notice by the other Party, such Party shall be in default, and the non-breaching Party may terminate this Agreement. Failure to make timely payments is a material breach of this Agreement. In the event of a default by Us under this section, We shall refund, on a prorated basis any Fees for the Services which You have pre-paid but have not used. In the event of a default by You under this section, You shall pay for all amounts due and owing for the services.
    3. Effect of Termination. Upon the termination of this Agreement:
      1. (a) You shall pay all amounts owed to us as of the end of the Termination Period. If this Agreement is terminated under subsection 10.2 because of a breach by you, you shall pay to Us an amount equal to the product obtained when:
        1. (i) The total of all monthly Fees in the immediately preceding full calendar month is multiplied by
        2. (ii) The number of months remaining until the end of the Initial Term or the then current Renewal Term.
      2. (b) Your access, and that of Your Users, to the Services shall be terminated; and
      3. (c) any configurations or customizations made to the Services by or for You will be permanently lost.
      4. (d) Your System Data can be requested from Us by You within 15 days of the end of the Termination Period. We will subsequently provide You with a quote to provide You with this System Data.
    4. Surviving Provisions. Any terms and conditions of this Agreement which by their nature extend beyond the termination or expiry of this Agreement shall survive the termination or expiry of this Agreement including, without limitation, Sections 1, 3.3, 3.7, 3.8, 3.10, 4, 5, 6, 7.3, 8, 9, 11 and 12 shall survive any termination of this Agreement.
    5. Agent Website Terminations. Agent website terminations, cancellations and inactivations must be completed a minimum of five (5) business days prior to the start of the next billing period in order to ensure billing is stopped for said website.
    1. Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon sending an email to customersuccess@lwolf.com. Notices to You shall be addressed to the email address of the Administrator designated by You for Your relevant Administrator Account, and in the case of billing-related notices, to the relevant billing contact designated by You.
    2. Changes to Terms of Service. We may revise these Terms of Service from time to time (such revision to be referred to herein as a "ToS Update"). If a ToS Update affects your use of the Products or Services or your legal rights as a user of the Products or Services, we'll notify you prior to the update's effective date by sending an email to the email address associated with your account or via an in-product notification. The ToS Update will be effective and become part of your Agreement with Us on the date provided in the notification (the "ToS Update Date") which shall be no less than 30 days from when we notify you. By continuing to use or access the Services after the ToS Updates come into effect, you agree to be bound by the revised Terms of Service. If you don't agree to a ToS Update, you must notify us before the ToS Update Date and your Agreement shall continue on the terms which were in place immediately prior to the ToS Update, until the expiration of the then-current Initial Term or Renewal Term, as the case may be. Upon the next renewal under Section 10.2, the Terms of Service in effect on the renewal date shall apply to any subsequent Renewal Term.
    3. Agreement to Governing Law and Jurisdiction.

      a.   US-Based Clients: This Agreement shall be governed by and construed under the laws of the State of Texas. Any action, suit or proceeding arising out of any Claim against the Parties under this Agreement shall be brought exclusively in the federal or state courts located in Dallas, Texas, without giving effect to any choice of law or conflict of law provision or rule (whether of the State of Texas or any other jurisdiction) that would cause the application of the laws of any jurisdictions other than the State of Texas.

      b.   Canada-Based Clients: This Agreement shall be governed by and construed under the laws of the Province of Ontario and the laws of Canada applicable in that Province. Any action, suit or proceeding arising out of any Claim against the parties under this Agreement shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, without giving effect to any choice of law or conflict of law provision or rule (whether of the Province of Ontario or any other jurisdiction) that would cause the application of the laws of any jurisdictions other than the Province of Ontario.
    4. Waiver of Jury Trial. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.
    1. Entire Agreement. This Agreement, including all schedules, exhibits and addenda hereto and all Order Forms, constitute the entire agreement between the parties with respect to the subject matter hereof, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted. To the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any Order Form(s), schedule or addendum hereto, the terms of such Order Form(s), schedule or addendum shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in Your purchase order or other order documentation submitted by You shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void. Wherever the term "including" is used, it shall mean "including, but not limited to". This Agreement may be executed in one or more counterparts, each of which shall be deemed an original for all purposes, and together shall constitute one and the same agreement.
    2. Export Compliance. Each party shall comply with the export laws and regulations of Canada, the United States and other applicable jurisdictions in providing and using the Services. Without limiting the foregoing, (i) each party represents that it is not named on any U.S. government list of persons or entities prohibited from receiving exports, and (ii) You covenant that You shall not—directly or indirectly—sell, export, re-export, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Us under this Agreement to or for use in or by any country (such as Cuba, Iran, North Korea, Sudan, or Syria), entity, or person subject to restrictions under the laws or regulations of any jurisdiction, including without limitation, the United States, without providing advance notification to Us and obtaining prior authorization from the relevant government authorities as required by those laws and regulations. Prior to any such export event, You and Us shall execute a written agreement to govern the use, control, and transfer of the applicable software and data. You hereby indemnify and hold harmless, to the fullest extent permitted by law, Us and our assigns from and against any fines, penalties, judgments, settlements, and reasonable documented costs, including attorney’s fees, that may arise as a result of You and Your agents, officers, directors or employees breach of this provision.
    3. Force Majeure. Neither party to this Agreement shall be liable to the other for any failure or delay in performance by circumstances beyond its control, including but not limited to, acts of God, fire, labor difficulties, governmental action or terrorism, or vandalism or "hacker" attacks, provided that the party seeking to rely on such circumstances gives written notice of such circumstances to the other party hereto and uses reasonable efforts to overcome such circumstances. Any failure occasioned by the foregoing shall be remedied as soon as reasonably possible.
    4. Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.
    5. Waiver and Cumulative Remedies. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated in this Agreement, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.
    6. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.
    7. Attorney’s Fees. Notwithstanding anything in this Agreement to the contrary, in the event of your bankruptcy or insolvency, we will be entitled to recover from you our costs and expenses, including, without limitation, reasonable attorneys’ fees and costs, that we incur enforcing and/or otherwise protecting our rights and remedies under this Agreement or amendments and modifications thereto.
    8. Assignment. You may not assign any of Your rights or obligations hereunder, whether by operation of law or otherwise, without Our prior written consent (not to be unreasonably withheld). This Agreement will inure to the benefit of and be binding upon the party’s successors and permitted assigns. Unless otherwise specifically agreed to by the non-assigning party, no assignment by either party shall relieve the assignor from its obligations pursuant to this Agreement. Any assignment in violation hereof shall be null and void.
    9. Execution. This Agreement shall be entered into by execution of an Order Form, which is incorporated into this Agreement as if fully set forth herein. Transmission of an executed Order Form by facsimile, email, "pdf" format or other electronic means (including electronic signature) is as effective as a manually executed counterpart of this Agreement.



This Exhibit sets forth the additional terms and conditions under which Lone Wolf will provide Customer support in connection with the Services provided to Customer pursuant to this Agreement.


Toll-free phone and chat support for You and Your Users is included 24 hour per day, 7 days a week. This support is limited to support on access, availability and functionality issues and summarized "how-to" information related to the Services including transaction creation, managing contacts in a transaction, forms editing, document uploading, document distribution, Authentisign creation, managing participants in a signing event, and the management of Authentisign signing events in processes including participant management.

Support provided under this Agreement does not include services provided with respect to the following matters:

  1. creating or editing third-party forms;
  2. providing substantive advice or direction (legal or otherwise) on populating third-party forms
  3. providing in-depth training on how to use the Services

All Other Products and Services

System, email and telephone-based help desk support is available to You and Your Users from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday to Friday, exclusive of recognized statutory holidays. You agree, and shall cause Your Users, to send all non-urgent questions and issues to the email help desk and all urgent questions to the telephone or email-based help desk.

Support provided under this Agreement does not include services provided with respect to the following matters:

  1. any problem resulting from the misuse, improper use, alteration, or damage of any of the Services;
  2. any problem caused by modifications in any version of the Services not made or authorized by Us; or
  3. any problem resulting from You combining or merging the Services with any hardware or software not supplied by Us, or not identified by Us as compatible with the Services.
  4. any problem caused by, or resulting from, hardware, software or services not provided by Us.