SUMMARY:
This month’s Tips and Tricks is all about communication. That is, whom to communicate with at Lone Wolf and why, as well as how best to communicate with them. In this blog, we’ll give you all of the contact info you need for our customer-facing departments: Support, Sales, Finance, Customer Success, and Professional Services.
SUPPORT
The Support department is here to help you with any and all of your Lone Wolf products and services. If you have a challenge with your products or have a question that pops up that you need answered immediately—you can reach out to our Support department in four ways:
Phone: 1.866.279.9653 OPTION 1
Email: support@lwolf.com
Live Chat: https://www.lwolf.com/support#live-chat
The Community
SALES
If you’re looking to learn more about another Lone Wolf product or looking to purchase a new product, then you’ll want to contact our Sales team.
Email: sales@lwolf.com
Phone: 1.866.279.9653 OPTION 2
FINANCE
Why would you contact the Finance department? If you need help with an invoice, have a billing question, want to update your payment information, or make payment arrangements, then reach out to Finance at:
Email: accountsreceivable@lwolf.com
Phone: 1.866.279.9653 OPTION 3
CUSTOMER SUCCESS
Think of our Customer Success team as your partner in the organization. They’ll look at your brokerage’s goals and objectives, and make sure your Lone Wolf products and services help you reach those goals.
Customer Success will review your account with you as well as the products you’re using, and also help you purchase additional modules or upgrades to your services.
You can also go to Customer Success to purchase additional training packages or training by the hour.
Email: customersuccess@lwolf.com
Phone: 1.866.279.9653 OPTION 4
PROFESSIONAL SERVICES
This department does all of your training and implementation. You’ll be in contact with Professional Services if you’re just getting started with your products and working with an implementation specialist.
Professional Services also does additional training, so your team can become pros at the products that you’re paying for. You can purchase training from Professional Services by the hour or as packages.
If you’re interested in taking advantage of our Professional Services training packages, then contact our Customer Success team and they’ll help you out.
Email: customersuccess@lwolf.com
Phone: 1.866.279.9653 OPTION 4
