Family Day tech support

Fun fact: Lone Wolf has a long history of being a family-run business, much like a real estate brokerage! So naturally, we have some pretty strong feelings about the importance of family.

So on Monday, February 17, 2020, our Canadian offices will be closed to celebrate Family Day.


What to do if you need brokerWOLF support that day

Not to worry—we’ll have a reduced support crew available to help you if something comes up. To reach us, you can submit a case through your Help menu in brokerWOLF, email us at, or create a case in the Community.

Pro tip: Don’t forget to check out the Community’s discussion groups! It’s a relatively new feature with the latest version of the support hub, where you can ask questions and get answers from your fellow back office users. 


What to do if you need transaction management support that day 

This actually won’t affect support availability for TransactionDesk, Authentisign, or any zipLogix-labeled products. So continue to reach out through the regular channels!


What to do if you can’t access hosted services

If you can’t access WOLFconnect, hosted data for brokerWOLF on our servers, or any websites you have that we host, we’re here to help. Send us an email at and include:

  • A description of what’s going on
  • Your contact information
  • The word “urgent” in the subject line

Have a happy Family Day, from our family to yours!